A Montreal woman was forced into quarantine after she forgot to fill out an ArriveCAN travel app

Yusra Andre is spending almost a week in a 14-day quarantine, simply because she forgot to provide her vaccination information on the ArriveCAN app.

The Montreal woman has been fully vaccinated but has had to stay home since Monday, the day she crossed the border from the United States with her two friends on their way to Montreal.

All three travelers have been fully vaccinated but forgot to fill in their information about ArriveCan, travelers must fill out an application within 72 hours of their arrival to prove they have been fully vaccinated.

Although Andrei’s friends were allowed to pass without a problem, she said she was ordered to self-quarantine at home for two weeks. This is despite all of them having proof of vaccination on hand.

“We were like, ‘No, we forgot, can we do that now?'” Andre said on Friday. And he just looked at me and said, ‘No, it’s too late now.’

She is unable to go to work, walk her dog, or go to her next medical appointments due to the quarantine.

Meanwhile, Prime Minister Justin Trudeau announced on Thursday only that the use of the ArriveCAN app will become Optional by the end of September.

“It’s absolutely ridiculous, I feel like I’m living in a nightmare,” Andrei said.

As a COVID-19 safety measure, travelers have been asked to use the ArriveCAN app to submit their vaccination information within 72 hours prior to their arrival in Canada. (Sue Goodspeed/CBC)

Andrei said she did not understand why she was discriminated against by border officers.

“When we asked who, he said it was because I traveled [a lot] before,” adding that her friends have also traveled recently.

Soraya Gamepet was in the passenger seat of the same car and says the decision seemed illogical.

“The agent could have asked us to do it right away – they didn’t,” she said.

“It’s kind of like if you speed up and you get a ticket, and then the person who’s faster asks to get back in the car so they can slow down,” said the agent at the border.

There is no way to appeal

The Canada Border Services Agency said in a statement that it is up to the discretion of individual border officers on imposing traveler quarantine.

However, it does state on its website that while there are penalties for not using the app, exceptions can also be made for those unfamiliar with the requirement, something Guembyt also confirmed.

Andrei is trying to reach the officials to see if it is possible to cancel her quarantine, but so far it has not had any success.

“The problem is how powerful the border agents are,” she said. “Not having any way to appeal is a problem.”

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